Below are iSupply Print Ltd standard terms and conditions (Trading as iSupply and iD3). It is vital that you (The Client) please take time to read these thoroughly and ensure you fully understand these terms and conditions and their implications before you commence any project with us. Please also note that from time to time we may need to alter these terms and conditions without notice. Please contact us if you do not understand any of the terms and conditions in this document.
Commencement of work
Agreement to work with, and submission of a design brief and payment of deposit to iSupply / iD3 constitutes agreement to these terms and conditions.
“The Client” agrees to prepay the quoted amount to commence any design project. Once research, resources allocated or design work has commenced on a project, this is non-refundable. In the case of a change of mind by “The Client” this is non-refundable. We endeavour to provide design services that meet and exceed a client’s needs and expectations, but in the event of a “change of mind” (after a project has commenced) by “The Client”, the payment is forfeited.
In the case of print orders, these must be paid in full prior to the release of the files to the printer. Accounts which are not paid COD and remain outstanding after the due date of the invoice will incur an additional late payment fee equivalent to 5% of the project costs for each week payment is outstanding. If you are having difficulty paying your invoice, please get in touch as soon as you are aware of the issue, so we can discuss a solution that works for your company.
We like to keep our website and social media updated with portfolios of recent work, we may seek your permission to include your project in these portfolios.
Fees for service
It is agreed that the fee for service shall be the cost estimates provided via email, unless work undertaken exceeds work outlined. If work undertaken exceeds the items specified in the quote, “The Client” agrees to pay appropriate fees for the excess work, outside the scope of the original agreement. Where ever possible the client will be notified of increases in the scope of the project.
This is defined as any work involving additions to the list of items defined in the Estimate of Services or changes to all pieces of finished artwork after sign off by an authorised representative of “The Client”. From time to time “The Client” will require extra design requirements during a project, or extra files upon completion of a project. The client will be informed that the alterations or changes requested fall outside the scope of the original estimate. If the client wishes these alterations to be made they must agree in writing, and the hourly design fee will be payable.
Should additional design not initially quoted for be requested during the design process, a progress payment will be payable prior to further work being carried out. Otherwise, all additional costs will be added to the final invoice, payable prior to delivery of design files.
Publication and / or release of work performed on behalf of the client by iSupply / iD3 may not take place before cleared funds have been received.
Any booking fees, delivery fees, design commencement fees, or progress payments are non-refundable once work has commenced if the contract is terminated by the client, after work has commenced.
Approval of Final Artwork
While iSupply / iD3 takes all care to avoid errors, iSupply / iD3 accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production. It is the “Client” responsibility to proof read and approve all final copy before the production of artwork. The email verification of the Client’s representative shall be conclusive as to the approval of all artwork prior to their release for printing, implementation or installation. No refunds or reprints are given after a final approved design has gone to print due oversights by “The Client’s” proof reading.
Print Returns And Refunds
It is agreed that iSupply / iD3 is not responsible or held liable for any errors contained in the final product after the final product has been approved by the client, (approval must be given via online form), committed to print or posted in view of the public. iSupply / iD3 will not be held responsible for any changes or amendments made after approval. It is the sole responsibility of the client to notify iSupply / iD3 of any such errors during the proofing stage and before the final files have been generated.
In the event of a need to reprint due to errors in content, the client must inform iSupply / iD3 within 3 days of product acceptance, and must return the product (at the cost of the client) within 10 days of acceptance for assessment.
As with all print projects, re-prints MUST be prepaid.
Print – Colour Variations
With all printing there may be some colour variations from what you have seen on screen to what the final product looks like and previous orders. This is due to the nature of CMYK printing and Litho printing. There will be no reprints at the expense of iSupply / iD3.
iSupply / iD3 reserve the right to use stock images in the creation of designs if required. Costs of this will be outlined to the client prior to purchase if not included in the proposal quote.